- How to Assemble the Item?
- Follow the User Manual for assembly, using the necessary spare parts.
- If available, watch the assembly video for guidance.
- Do not assemble without the User Manual to avoid damages not covered by the warranty.
- What to Do if an Item/Spare Part is Broken?
- Determine the cause of damage: shipping, production fault, or improper assembling/usage.
- Production fault or material defect: Apply for a warranty.
- Damaged box: Likely damaged during shipping; apply for warranty service.
- Improper assembling or usage: Refer to our spare parts list for self-replacement.
- Unlisted spare part: Contact us via Live Chat for assistance.
- How Can I Apply for a Warranty?
- We offer a 2-year warranty from the purchase date for all HappyMoon products.
- Read the Warranty section, fill out the warranty claim form, and send it to .
- Lost Some Spare Parts? How to Get Them?
- Purchase spare parts.
- Can't find a part or have questions? Contact us via Live Chat for assistance.
- Spare Parts Stuck in the Item?
- Contact us via Live Chat for repair guidance.
- Order a new spare part if necessary.
- Inappropriate assembling costs are covered by the customer.
- Noticed a Mark on the Wooden Material?
- Wood is a natural material; variations in grain, color, or texture signify quality, not defects.
- Item Usage and Maintenance Requirements:
- Assembly: Follow the User Manual instructions for safe and correct assembly.
- Intended Use: Use the item for its designed purpose to avoid damage or safety risks.
- Weight Limit: Adhere to the specified weight capacity to prevent damage and hazards.
- Storage: Keep the item in a safe, dry place away from humidity.
- Cleaning: Use a dry or slightly damp cloth with water only; avoid abrasive cleaners or chemicals.
- Weather: Do not use the item outdoors in wet conditions.
- Sunlight: Limit direct sunlight exposure to prevent fading or warping.
- Handling: Treat the item with care for longevity.
- Missed a Parcel Delivery?
- Contact the courier service with your tracking number.
- Uncertain or Need Help?
