1. Shipping

    1. Delivery to Europe, USA, Canada: approximately 3-6 working days.
    2. Delivery to other countries: approximately 4-12 working days.
    3. Exclusions: Shipping does not occur on weekends and holidays.
    4. Remote Area Shipping: Higher shipping fees may apply for deliveries to remote areas. If your address is identified as remote during order processing, we will contact you regarding any additional shipping fees. You have the option to cancel the order if these fees are not acceptable.
    5. Restricted Areas: We do not ship parcels to certain islands and military zones.
    6. Force Majeure: Be aware that temporary territorial delivery restrictions may be imposed due to force majeure events, such as hurricanes, epidemics, wars, and other unforeseen circumstances.
    7. We partner with several renowned courier services to ensure safe and timely delivery of your orders. These include Fedex, UPS, DPD, Itella, and GLS.
    8. Each courier company has its own set of internal policies and procedures which may affect the delivery of your order. For detailed information on these policies, we recommend visiting the respective courier's website.
  2. Payments

    To ensure the security and reliability of your payments, we utilize the services of Stripe and PayPal. These platforms are renowned for their robust security measures, providing you with safe and flexible payment options.

  3. Stripe Payments

    1. Credit and Debit Cards: Visa, MasterCard, American Express, JCB, Discover, Diners Club
    2. Local Payment Methods: Specific to customer’s country (e.g., Alipay in China, Giropay in Germany)
    3. Digital Wallets: Apple Pay, Google Pay, Microsoft Pay
    4. Bank Debits and Transfers: Available in select countries
    5. Other: Stripe supports additional methods which can vary by country.
    6. Ltd. Velo Machine utilizes Stripe, a third-party payment platform, along with the Stripe API, to process credit and debit card transactions securely. By using Stripe Check Out, you agree to adhere to Stripe’s Terms of Service. You acknowledge that Ltd. Velo Machine is not responsible for any transactions and monetary activities conducted through your Stripe account. All payments and financial operations are managed by Stripe. Ltd. Velo Machine will not be liable for any financial interactions or disputes between you and any other parties, including Stripe. You are solely responsible for verifying and ensuring the accuracy of all transactions (one-time, recurring, and refunds) processed via the Service and/or Stripe. Be aware that Ltd. Velo Machine relies on Stripe's API to operate the Service, which is subject to change and may impact the Service. Processing stolen or unauthorized credit cards through Stripe is strictly prohibited. All transaction data is encrypted using 256-bit SSL certificates.
  4. PayPal Payments

    1. Credit Cards: Visa, MasterCard, American Express, Discover
    2. Debit Cards: Visa, MasterCard, American Express
    3. PayPal Credit: Available in select countries
    4. Other: PayPal Balance, Bank Account (Direct Debit in select countries)
    5. We accept payment by credit or debit card online, exclusively through Paypal's secure connection. For details on their transaction process, please refer to Paypal's terms and conditions. Remember, for your safety, always log off from shared computers after completing your transactions.