Terms and conditions

1. General Provisions 

   
   
   These General Terms and Conditions apply to the relationships between customers of www.happymoon.com (hereinafter referred to as "the Buyer") and the owner of www.happymoon.com, SIA Velo Machine (hereinafter referred to as "the HappyMoon")
   
   SIA Velo Machine
   Address: Liela Street 3, Dreilini, Riga District, LV-2130
   Reg. No.: 50103384091
   VAT reg.: No. LV50103384091
   AS SWEDBANK, code HABALV22
   Account: LV44HABA0551030284565
   Email:
   
   These terms and conditions must comply with the legal norms applicable in the Republic of Latvia and are supplemented by the current legal norms in case of disputes or missing information. HappyMoon reserves the right to unilaterally change these terms and conditions, as well as product prices, for business purposes, competitiveness, and product assortment updates. Any amendments take effect immediately upon publication on the www.happymoon.com website.

2. Shipping and Delivery

   1. Delivery to Europe, USA, Canada: Approximately 3-6 working days.
   2. Delivery to other countries: Approximately 4-12 working days.
   3. Exclusions: No shipping on weekends and holidays.
   4. Remote Area Shipping: Additional fees for remote areas, with the option for order cancellation if fees are unacceptable.
   5. Restricted Areas: No shipping to certain islands and military zones.
   6. Force Majeure: Temporary delivery restrictions may apply due to unforeseen events.
   7. Couriers: We partner with Fedex, UPS, DPD, Itella, and GLS. Each courier has its own policies, available on their websites.
   8. More detailed information about the shipping terms in the section Payments & Shipping

3. Payments

   1. We use Stripe and PayPal for secure and reliable payment processing. Accepted methods:
   2. Credit and Debit Cards: Visa, MasterCard, American Express, JCB, Discover, Diners Club
   3. Local Payment Methods: Specific to customer’s country (e.g., Alipay in China, Giropay in Germany)
   4. Digital Wallets: Apple Pay, Google Pay, Microsoft Pay
   5. Bank Debits and Transfers: Available in select countries
   6. PayPal Credit
   7. PayPal Balance, Bank Account (Direct Debit in select countries)
   8. More detailed information about the payment terms in the section Payments & Shipping

4. Taxes/Custom Fees

   1. Buyers are responsible for any import duties, taxes, and customs clearance fees.
   2. We do not collect these taxes and cannot be held responsible for the tax systems of different countries.
   3. Undelivered packages due to unpaid customs fees cannot be refunded.
   4. More detailed information about the Taxes/Custom fees in the section Texes&Returns

5. Returns Policy

   1. Returns accepted within 14 days of delivery; customers cover return shipping costs.
   2. Items must be unused and in original packaging for a refund.
   3. Contact for return instructions and support.
   4. More detailed information about the Returns in the section Texes&Returns

6. Complaints and Warranty

   1. A 2-year warranty for non-conformity of goods.
   2. Complaints must be submitted within 2 months after discovery of non-conformity.
   3. Contact for complaints, providing relevant details and purchase proof.
   4. More detailed information about the Warranty in the section Warranty.

7. Coupon Terms & Conditions

   1. Limited time validity and subject to change.
   2. Exclusions may apply, including sale items.
   3. One coupon per customer; non-combinable with other promotions.
   4. Shipping and handling charges apply; add-on items require a minimum purchase.

8. Other Terms and Conditions

In matters not stipulated here, laws of the Republic of Latvia apply. Disputes resolved through negotiations or, if necessary, through Consumer Dispute Resolution Commission or competent courts.